All art objects in this website are exclusively handmade and require craft skills, not only to manufacture but also for repair; for this, it is necessary to have all the components, so as to make substitutions and / or repairs in an optimal manner. just so you can create a perfect replaced.

All art objects made by Ruggero Pallaoro are covered by a warranty of 12 months from date of purchase against defects in manufacturing. Parts lost or damaged due to impact of the product on a hard surface are not warranty covered.

If you need to repair a damaged product:

  • Send a short email to the following address: ruggero@ruggeropallaoro.com explaining the problem and specifying the component you would like to be repaired; Also attach the proof of purchase, the address, the phone number.
  • For any repairs due to normal wear and tear or accidental damage, repair is not covered by warranty, or in case of expired warranty, the customer will cover the costs of materials and fees as well as postage costs.
  • The existing timing provided for the repair are of two weeks.