The Products are covered by a legal guarantee of conformity pursuant to articles 128 et seq. of Legislative Decree 206/2005 ("Consumer Code). This warranty is reserved for customers. Ruggero Pallaoro is therefore liable to customers for any lack of conformity that exists at the time of delivery of the Products and that occurs within two years from the delivery of the Products In this case, the Customer has the right to restore, without charge, the conformity of the Products by repair or replacement or to an adequate reduction of the price or to the termination of the contract according to the terms and methods set forth in art. 130 code cons.

For pens

The fountain pens, roller pens and ballpoint pens and all the other products on this site are handmade and require artisan skills, not only for manufacturing but also for repair; for this, it is necessary to have all the components, in order to perform substitutions and / or repairs in an optimal manner.
Only products with the RUGGERO PALLAORO trademark are offered for sale on www.ruggeropallaoro.com, solely handmade by Ruggero Pallaoro. The essential characteristics of the products are presented on www.ruggeropallaoro.com within each product page. The colors of the products offered for sale on www.ruggeropallaoro.com may not exactly correspond to the real ones due to the Internet browser and / or the monitor used by the customer.

Many products are not reproducible and therefore not replaceable as unique pieces. In these cases, the customer will be reimbursed for the purchase price. only the purchase cost incurred will be reimbursed including shipping costs.

The Customer loses the aforementioned rights if he does not report to Ruggero Pallaoro the lack of conformity within two months from the date on which he discovered it.

For the purposes of returning the defective Products, the Customer must inform Ruggero Pallaoro by email (info@ruggeropallaoro.com), who will activate the return procedure.

The Products, as far as possible, must be returned in their original condition and packaging with the identification tag still attached. The shipping costs for the evaluation of the intervention to be carried out on the product are always charged to the customer.

Custom Products

Pursuant to and for the purposes of Article 59c), Legislative Decree 206 of 6 September 2005 ("Consumer Code"), the right of withdrawal, cancellation or return is excluded in the case of Orders related to Products customized or made to measure or clearly personalized.

the payment of the customized products is always anticipated with respect to the shipment.

All items made by RUGGERO PALLAORO are covered by a 24-month warranty from the date of purchase for manufacturing defects, which do not include lost parts, damage resulting from daily use or from the impact of the product on a hard surface afterwards to fall or blow. or due to exposure of the product to adverse weather conditions such as: excessive direct exposure to the sun, humidity, heat,...

If you need to have a damaged product repaired:

  • Send a short e-mail to the following address: info@ruggeropallaoro.com explaining the problem or specifying the component you would like to have repaired; also attach the purchase receipt, address, telephone number.
  • For any repairs due to normal wear, accidental damage, repairs not covered by the warranty or in the case of expired warranty, the customer must cover the costs of the materials and the fee as well as the shipping costs.
  • Current repair times are two weeks.

For any further information regarding the warranty, do not hesitate to contact Ruggero Balloro at the following address: info@ruggeropallaoro.com